Refunds and Cancellations
This page explains your rights when you buy training services from Future Ready Training, and how to ask for a refund, a fix or a cancellation.
Your rights under the Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
Under these guarantees, our services must be:
- provided with due care and skill
- fit for any purpose you told us about before we started, and
- delivered within the time we agreed, or within a reasonable time if we didn't agree one.
These rights apply whatever our proposal or agreement says, and nothing on this website or in our documents takes them away.
If something isn't right
- Email info@futurereadytraining.com.au and tell us which deliverable is affected and what's wrong.
- We'll acknowledge your request within 2 business days.
- If the problem is minor, we'll fix it within a reasonable time at no cost to you.
- If it's a major failure, or we can't fix it within a reasonable time, you can choose a refund for the affected part of the work or compensation for its reduced value.
Cancelling or changing your mind
Each engagement has a written proposal that sets out what happens if you want to change or cancel the work after you've accepted it, including any payment for work already completed. Please read it before you accept. Those terms are in addition to your Australian Consumer Law rights and don't replace them.
If you're unsure what applies to your engagement, email us and we'll explain.
Payments
We don't take payments through this website. Payment terms are set out in your proposal and invoice.
Need more help?
See our complaints process. You can also find information about your rights from the ACCC and the Office of Fair Trading Queensland.