Complaints
If you're unhappy with our services, our website or how we've handled your information, please tell us. We take every complaint seriously, and making one won't affect how we treat you.
How to complain
Email info@futurereadytraining.com.au with:
- your name and how to contact you
- what happened, and when
- what you'd like us to do to put it right.
What happens next
- We'll acknowledge your complaint within 2 business days.
- We'll look into it and may contact you for more details.
- We'll give you our response in writing within 30 days. If we need longer, we'll tell you why and when to expect it.
We keep a record of each complaint and how it was resolved.
If you're not satisfied
- For consumer issues, contact the Office of Fair Trading Queensland.
- For privacy issues, you may be able to complain to the Office of the Australian Information Commissioner.
- For accessibility issues, contact the Australian Human Rights Commission.
Your rights under the Australian Consumer Law are explained on our Refunds and cancellations page.