Privacy Policy
This policy explains how Future Ready Training handles your personal information, in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth). We've written it to match what this website actually does.
In short: we only collect what you choose to send us through our forms or by email. We use it to reply to you and, only if you opt in, to send you occasional marketing emails. This website doesn't use cookies, analytics or advertising trackers. Our website host and spam filter are in the United States.
Who we are
Future Ready Training is a business based in Queensland (ABN 70 107 579 452). In this policy, "we", "us" and "our" mean Future Ready Training.
For privacy questions, requests or complaints, email info@futurereadytraining.com.au or use our privacy request form.
What we collect
Information you give us
- Enquiry form: your name, work email address and, if you choose to provide them, your organisation, number of employees, the package you're interested in, whether you'd like an eLearning quote and your message.
- Marketing consent: if you tick the marketing box, we keep a record that you agreed, the wording you agreed to, and the date and time.
- Privacy request form: your name, email address, the type of request and the details you give us.
- Email and other contact: anything you send us directly, and the details we need to deliver services if you become a client, such as your role and work contact details.
Information collected automatically
When you visit the site or submit a form, our host Netlify processes technical information such as your IP address, browser type, the pages you request and the date and time. Form submissions are stored with your IP address and browser details. This is used to deliver the site, keep it secure and filter spam.
This website doesn't use cookies, analytics, advertising pixels or similar tracking. Our fonts are hosted on our own site, so your browser doesn't contact Google or other font services. See our Cookie Policy.
Information we don't want
We don't ask for sensitive information such as health details, racial or ethnic origin, religious beliefs or criminal records. Please don't include it in your messages.
Why we collect it
- To reply to your enquiry, prepare a quote and talk with you about our services.
- To deliver services if you become a client, and to keep business and tax records.
- To send you marketing emails, but only if you've opted in.
- To respond to privacy requests and complaints.
- To run the website securely and keep out spam.
- To meet our legal obligations.
We won't use your information for anything unrelated to these purposes unless you agree or the law allows or requires it.
Marketing emails
We only send marketing emails if you've ticked the opt-in box on our enquiry form or otherwise told us you'd like them. The box is never ticked for you, and you don't need to tick it to enquire.
Every marketing email includes an unsubscribe link, and you can also email us to unsubscribe. We'll stop within 5 business days and won't add you back without your consent. Emails about work you've asked us to do aren't marketing and don't depend on this choice.
Who we share it with
We don't sell or rent your personal information. We share it only with the service providers that help us run the business, listed below, or where the law requires it.
| Provider | What they do | Information involved | Location |
|---|---|---|---|
| Netlify, Inc. | Hosts this website, receives and stores form submissions, and emails them to us | Everything you enter in our forms, plus your IP address, browser details and the date and time of each visit or submission | United States |
| Akismet (Automattic Inc.), used by Netlify | Automatically screens form submissions for spam | The contents of form submissions and related technical details | United States |
| Microsoft Corporation (Microsoft 365) | Receives form notifications and email you send us, and sends our replies | Your name, email address and the contents of your messages | Australia, with some processing by Microsoft overseas |
If we start using a new provider that handles your personal information, we'll update this list.
Overseas disclosure
Some of our providers store or process information outside Australia, in: United States and other countries where Microsoft processes data for support and security. We choose established providers that have security measures and data protection terms in place, but overseas laws may not protect your information in the same way as Australian law.
How we store and protect it
Your information is stored in our providers' systems and our email account, protected by strong passwords and multi-factor authentication. Only we can see it. The website is served over an encrypted connection (HTTPS).
We keep information only as long as we need it:
| Information | How long we keep it |
|---|---|
| Enquiries that don't go ahead | Deleted 24 months after our last contact with you |
| Client records (enquiries, proposals, project correspondence, invoices) | Kept for 5 years after the engagement ends, as required for tax records |
| Marketing consent records | Kept while you're subscribed, then for 2 years after you unsubscribe so we can show what you agreed to |
| Privacy, complaint and accessibility requests | Kept for 5 years after the request is closed |
| Spam submissions | Deleted within 30 days |
| Hosting logs kept by Netlify | Set by Netlify under its own privacy policy |
When the retention period ends, we delete the information or remove anything that identifies you.
Dealing with us anonymously
You can browse the site without telling us who you are. When you enquire, you can use a name other than your legal name and leave out the optional fields. We do need an email address so we can reply.
Automated decisions
We don't make decisions about you using computer programs alone, and we don't use automated tools to score or assess you. Form submissions are automatically screened for spam. If a genuine message is flagged by mistake, we'll still see it because we check the spam folder regularly.
Accessing and correcting your information
You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it. Email info@futurereadytraining.com.au or use our privacy request form. It's free. We may need to confirm who you are first.
We'll respond within 30 days. If we can't do what you've asked, for example because we must keep tax records, we'll tell you why in writing and explain how to complain.
Data breaches
If a data breach involving your information is likely to cause you serious harm, we'll tell you and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme.
Complaints
If you're concerned about how we've handled your information, email info@futurereadytraining.com.au. We'll acknowledge your complaint within 2 business days and aim to resolve it within 30 days. See our complaints process.
If you're not satisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner.
Changes to this policy
We'll update this policy when our practices change, and change the version number and date at the top. If a change materially affects how we use information you've already given us, we'll let you know by email.